rp77 Privacy Policy — How We Protect Your Information

1 Introduction

Rp77 (referred to as "we" or "the platform") takes your privacy seriously. This Privacy Policy is designed to help you understand what information we collect, why we collect it, and how we keep it safe.

We believe data protection is more than just legal compliance — it is a fundamental responsibility to our users. From the moment you create an account on rp77 to every game session you play, your information is fully secure with us.

This Privacy Policy is part of our Terms & Conditions should be read as part of it. If you have any questions, please contact our support team.

2 What Information We Collect

Rp77 collects different types of information — some directly from you, and some automatically as you use the platform.

We never collect — and will never collect — your mobile banking PIN, bank password, or card CVV.

3 How We Collect Information

Rp77 collects information through several methods:

• Directly Provided Information: Information you provide directly during registration, KYC verification, deposits, or when contacting support.
• Automatically Collected: Collected automatically during platform use via cookies, log files, and web beacon technology.
• Via Third Parties: Relevant information may be obtained from payment processors or identity verification providers.
• Support Contact: Details from your messages when you contact us via live chat or email.

4 Purpose of Data Use

Rp77 uses your information only for specific, legitimate purposes. Below are the main reasons we process your data:

• To create, manage, and secure your account.
• To process deposits and withdrawals.
• For KYC verification and age confirmation.
• To send promotions, bonuses, and special offers (you can opt out at any time).
• To prevent fraud, money laundering, and other illegal activities.
• To improve platform performance and resolve technical issues.
• To fulfill legal obligations and meet regulatory requirements.
• To monitor Responsible Gaming and provide support to at-risk players.
• To provide support services and resolve your complaints.

We never sell your information to third parties for marketing purposes.

5 Sharing Data with Third Parties

Rp77 shares information only in limited circumstances and exclusively with trusted partners. These cases include:

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, and banks to process deposits and withdrawals.
• Identity Verification Services: Your information is verified through authorized verification agencies as part of our KYC process.
• Game Providers: Necessary information is shared with licensed game software providers to operate the games available on our platform.
• Legal Authorities: We are required to provide information in accordance with court orders or government directives.
• Fraud Prevention: Information may be shared with regulatory authorities in the event of an investigation into money laundering or fraud.

6 Cookie Policy

Rp77 uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the platform.

• Essential Cookies: These cookies are required to maintain your login session and ensure security. They cannot be disabled.
• Functional Cookies: Used to remember your preferred language and settings.
• Analytics Cookies: Used to analyze platform usage statistics — no personal identity is revealed in this process.
• Marketing Cookies: Used to show relevant offers based on your interests. You can manage this through your browser settings at any time.

You can delete cookies or block new ones at any time through your browser settings — however, doing so may affect some platform features.

7 Data Security Measures

Rp77 uses industry-leading technology to protect your information. The key features of our security framework are:

• SSL 256-bit TLS encryption — every connection you make is fully encrypted.
• Two-Factor Authentication (2FA) support.
• Server-level firewall and intrusion detection system.
• Regular security testing and vulnerability scanning.
• A strict data access policy for staff — only authorized personnel can access specific information.
• Data backup and disaster recovery planning.

8 Your Rights

Under rp77's Privacy Policy, you have several important rights. These are outlined below:

To exercise any of these rights, please contact our support team. We typically respond to requests within 30 days.

9 Data Retention Period

Rp77 retains your information only for as long as necessary. Retention periods vary depending on the type of data and the purpose it serves:

• Account Information: For the duration of active account use and up to 5 years after closure, as required by law.
• Transaction Records: A minimum of 5 years, in accordance with financial regulatory requirements.
• Support Contact: Up to 2 years after the issue is resolved.
• Cookies & Log Files: Typically 90 days to 1 year.
• Marketing Consent: Until consent is withdrawn.

Once the retention period expires, we securely delete your data.

10 Minor Protection

Rp77 strictly prohibits anyone under 18 from using the platform. We do not knowingly collect or process personal information from minors.

• Date of birth is verified at the time of registration.
• Proof of age may be requested during KYC verification if there is any doubt.
• If a user is found to be a minor, their account is immediately closed and all collected data is deleted.

If you believe a minor has created an account on rp77, please notify our support team. Our Responsible Gaming Find full details on the page.

11 Policy Change Process

Rp77 may update or revise this Privacy Policy from time to time. For significant changes, we will notify you by email or through a platform notification.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend reviewing this page periodically.

If you have any questions or concerns about this Privacy Policy, please reach out to our support team — we're always ready to help.